Delivery & Returns
UK Delivery
Free Delivery for orders over £100
We offer free standard UK delivery for all orders over £100 (excluding VAT).
Standard Delivery Charge
UK standard delivery is £4.00
Delivery to Non-Mainland UK, Remote UK Areas and BFPO Addresses
The cost of Non-Mainland and Remote Area UK delivery is as follows:
Minimum charge up to 5 items: £6.00
Items 5 - 25: £1.00 each
Delivery to non-mainland and remote UK locations (including Northern Ireland) is capped at a maximum of £10.00, regardless of how much you order. Delivery to the Channel Islands is capped at a maximum of £20.00.
European Delivery
European Delivery Destinations
As well as UK deliveries, we can also deliver to a wide range of European countries. The full list is as follows:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Ukraine.
European Delivery Charges
The cost of European delivery is as follows:
Minimum charge £6.50 for up to 5 items.
£1.00 per item thereafter
Capped at a maximum of £15.00 regardless of order size
Rest of World Delivery
For Australia, Canada, Croatia, Cyprus, Greece, Malta, New Zealand, South Africa, Thailand, United States of America, delivery costs are as follows:
Minimum charge £12.50 for up to 10 items.
£1.00 per item thereafter
Capped at a maximum of £50.00 regardless of order size
Order Grouping
If you need to place multiple orders going to the same address, our system will automatically group these orders for you and remove/reduce (as appropriate) the delivery charge on orders placed after your initial order. To make use of this system, please place your additional orders as soon as possible as subsequent orders can only be grouped together if the garments on your initial order have not yet been picked by our warehouse.
Delivery Times
Standard dispatch for all orders is 5 working days, however at peak times the dispatch time can be longer. If you need your order by a specific date we will try and work towards this for you, but we can only guarantee a dispatch date if you select and pay for our express dispatch service. Click here to read more about our express dispatch services
An estimated delivery date will be displayed when you process your order. Please note, this date is dependent on you promptly responding to any communication from Penny Crayon, such as to approve a proof. Failure to do so may impact on our ability to meet the originally specified timeframe.
After Dispatch
Your Delivery
Deliveries are made from Monday to Friday between 8am and 6pm. There are no deliveries at weekends or on public holidays.
We will notify you by e-mail when your order is dispatched.
UK orders are dispatched by ParcelForce and a tracking number can be given on request.
What happens if I am not in to receive the order?
If the driver does not find you in to receive the goods, he will try again the next day. Normally two attempts will be made to deliver the goods. The driver will leave a message quoting a telephone number. Please ring this number to arrange a new delivery date.
If they are unable to contact you at all, the entire delivery will be returned to our warehouse. In this case you will need to pay for the goods to be redelivered again.
Returns and Cancellations
What happens if I want to cancel an order?
We try to ensure the shortest possible delivery time.
In order to be able to offer you a fast delivery service, many orders will be dispatched within hours. This means that unfortunately it is not always possible to cancel your order.
Expenses are incurred once an order is placed with us including artwork production, ordering of materials, and placement of orders with vendors which are subject to their cancellation or restocking policies and charges. If an order is cancelled once placed, Penny Crayon reserves the right to charge for artwork fees, restocking costs and any other expenses incurred by us between the time we received your payment and the cancellation request was received.
Returns
Our goal is one-hundred percent customer satisfaction, so if you are unhappy with your order please contact us. As we provide personalised goods, however, we cannot accept returns unless we have made a mistake or the garments are faulty. Please be aware The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's specification".
Before placing your order, please be careful to check product size information. As we supply garments from different manufacturers there is no such thing as a standard size, for example a medium produced by Fruit of the Loom may differ to a medium by Gildan. Once a garment is personalised we can only accept returns based on sizing issues if the product does not measure what we say it will on that items size information. If you receive garments that do not measure what we say, please contact us where our customer service team will be happy to help.
All personalised items from Penny Crayon Custom Clothing are made to order; this includes items purchased from our "pre-designed" club page section or items purchased through affiliated merchandise stores.
Blank products can be returned to us within 14 days of delivery for a refund of the cost of the item. Please contact customer services with your order number if you would like to return blank items and they will provide further instructions.